About this role
The team is seeking a Helpdesk Senior Associate - ITIL to join their dynamic team in Noida, Uttar Pradesh. This role is ideal for a technically proficient individual who is passionate about providing exceptional IT support and improving user experiences.
Key Responsibilities:
- Provide technical support for Windows and MAC operating systems, including troubleshooting issues related to registry edits, boot failures, and internet connectivity.
- Optimize system performance and ensure efficient operation of IT resources.
- Collaborate with cross-functional teams to resolve complex technical issues and enhance service delivery.
- Maintain documentation of support processes and user interactions to improve service quality.
- Implement ITIL best practices in service management to ensure effective incident and problem resolution.
Required Skills & Qualifications:
- Strong knowledge of Windows and MAC operating systems.
- Proficiency in troubleshooting hardware and software issues.
- Familiarity with ITIL framework and service management processes.
- Excellent communication and interpersonal skills to interact with users effectively.
- Ability to work independently as well as part of a team in a fast-paced environment.
Experience:
- Minimum of 5-8 years of experience in IT support or helpdesk roles, with a focus on ITIL practices.
What we offer:
- Opportunity to work in an inclusive and forward-thinking organization.
- A platform for professional growth and development.
- Collaborative work environment with a focus on innovation.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.