About this role
The team is seeking a Helpdesk Analyst with a strong background in ITIL to join their team in Bangalore, Karnataka. This role requires a dedicated professional who can provide expert-level technical support and lead the resolution of complex issues. The ideal candidate will act as a technical authority and escalation point for the team, ensuring high-quality service delivery.
Key Responsibilities:
- Provide expert-level technical support to end-users and internal teams.
- Lead the resolution of complex technical issues and ensure timely follow-up.
- Act as a technical authority and escalation point for the helpdesk team.
- Document and manage incidents and service requests in the ticketing system.
- Collaborate with other IT teams to enhance service delivery and user experience.
- Conduct training sessions for junior staff and assist in their development.
- Stay updated on the latest IT trends and technologies to provide informed support.
Required Skills & Qualifications:
- Strong understanding of ITIL principles and practices.
- Proven experience in a helpdesk or technical support role.
- Excellent problem-solving skills and ability to work under pressure.
- Proficient in using ticketing systems and remote support tools.
- Strong communication skills, both verbal and written.
- Ability to work collaboratively in a team environment.
Experience:
- 3-5 years of relevant experience in technical support or helpdesk roles.
What we offer:
The team provides a dynamic work environment that encourages growth and innovation. You will have the opportunity to work with a talented team and contribute to impactful projects while developing your skills in a supportive atmosphere.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.