About this role
The team is seeking a Global Maintenance Support Engineer to join their team. This role is essential in ensuring the smooth operation of security systems and addressing technical issues effectively. The ideal candidate will embody the team core values of integrity, vigilance, and excellence.
Key Responsibilities:
- Review software and hardware issues reported via the SNOW ticket tool and service requests from site contacts or the Global Security Operation Center (GSOC).
- Identify technical issues and escalate them to security integrators or relevant stakeholders as necessary.
- Keep the site point of contact informed throughout the resolution process.
- Validate the work completed by security integrators to ensure compliance with standards.
- Capture and analyze the response time taken by security integrators to address issues.
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 5-8 years of experience in maintenance support or a similar role, preferably in a global context.
- Strong knowledge of security systems and troubleshooting methodologies.
- Proficiency with ticketing systems, particularly ServiceNow (SNOW).
- Excellent communication skills, both written and verbal, to liaise with various stakeholders.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
What we offer:
The team provides a dynamic work environment with opportunities for professional growth and development. You will be part of a committed team that values collaboration and innovation.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.