About this role
As a Global IT Service Operations Analyst, you will serve as the primary point of contact for end-users, handling service requests, operational escalations, and incident reporting. This role is crucial in ensuring smooth IT operations across the team global network.
Key Responsibilities:
- Act as the first contact for end-users, addressing service requests and incidents promptly.
- Manage the onboarding and offboarding processes for new users in all company locations.
- Ensure all assigned incidents, requests, and queries are resolved within agreed service levels.
- Escalate urgent service requests or incidents that require immediate attention.
- Collaborate with IT teams to improve service delivery and user experience.
- Maintain accurate records of all interactions and resolutions in the service management system.
Required Skills & Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 3-5 years of experience in IT service operations or a similar role.
- Strong understanding of IT service management frameworks (e.g., ITIL).
- Excellent communication and interpersonal skills.
- Proficiency in using service management tools and ticketing systems.
- Ability to work in a fast-paced environment and manage multiple priorities.
What we offer:
- Opportunity to work in a dynamic and diverse environment.
- Professional development and training opportunities.
- Supportive team culture and collaborative work atmosphere.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.