About this role
The team is seeking a Genesys Lead Developer to join their dynamic team. This role is pivotal in driving the development and integration of contact center solutions, particularly focusing on Genesys technology. The ideal candidate will have extensive experience in software development within the contact center domain and a solid understanding of telephony concepts.
Key Responsibilities:
- Develop and implement IVR systems using Genesys technology.
- Integrate IVR systems with CRM platforms, including Salesforce and ServiceNow.
- Collaborate with cross-functional teams to ensure seamless communication and project execution.
- Troubleshoot and resolve technical issues related to telephony and IVR systems.
- Maintain documentation of system designs and integration processes.
Required Skills & Qualifications:
- 5-8 years of experience in contact center software development or related fields.
- Strong understanding of telephony concepts and IVR best practices.
- Proven experience with integrating IVR systems with CRM platforms.
- Familiarity with source control management tools like Git.
- Excellent problem-solving skills and meticulous attention to detail.
- Strong communication and teamwork skills.
- Experience in the financial services industry is a plus.
What we offer:
The team provides a collaborative work environment, opportunities for professional growth, and the chance to work on innovative projects within the contact center technology space.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.