About this role
The team is seeking a dedicated FLT-Service Desk Professional to act as the single point of contact for end users regarding IT issues and queries. This role is essential in ensuring smooth deliverables to customers in accordance with service level agreements (SLA).
Key Responsibilities:
- Receive, log, and manage queries/issues from end users via telephone and emails.
- Perform incident logging, categorization, prioritization, assignment, and coordination until resolution.
- Communicate incident updates and notifications for high-priority incidents.
- Collaborate with application and infrastructure support teams to resolve issues efficiently.
- Maintain documentation of incidents and resolutions to improve service quality.
Required Skills & Qualifications:
- Proven experience in a service desk or IT support role.
- Strong communication skills, both verbal and written.
- Ability to manage multiple tasks and prioritize effectively.
- Familiarity with ITIL principles is a plus.
- Proficient in using ticketing systems and remote support tools.
Experience:
- Minimum of 3-5 years in a relevant IT support or service desk position.
What we offer:
- Opportunity to work in a dynamic and supportive environment.
- Professional development and training opportunities.
- A chance to contribute to enhancing customer satisfaction through effective IT support.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.