About this role
The team is seeking a Field Technical Support Engineer to join their team in the Delhi region, covering the Northern states of India. This role involves providing on-site technical support and ensuring customer satisfaction through effective problem-solving and product demonstrations.
Key Responsibilities:
- Support the Sales Team with on-site customer visits to resolve product and application-related issues.
- Provide hands-on product demonstrations and simulations for customer applications.
- Develop lab and test equipment for the simulation of customer applications and perform product warranty evaluations.
- Collaborate with cross-functional teams to enhance product offerings and address customer feedback.
- Train customers on product usage and best practices to ensure optimal performance.
Required Skills & Qualifications:
- Bachelor's degree in Engineering or a related field.
- 3-5 years of experience in technical support or a similar role, preferably in an industrial or manufacturing environment.
- Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
- Excellent communication and interpersonal skills to interact with customers and team members.
- Familiarity with automation products and technologies is a plus.
What we offer:
- Opportunities for professional growth and development.
- A dynamic work environment with a focus on innovation.
- The chance to work with a dedicated team committed to customer success.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.