About this role
The team is seeking an Executive, IT User Support to provide day-to-day technical support to employees across hardware and software systems, ensuring smooth IT operations and user productivity. This role is crucial in diagnosing issues through user interaction, performing troubleshooting and fault rectification, and delivering timely and effective resolutions to user problems, queries, or complaints.
Key Responsibilities:
- Provide first-line support for hardware and software issues.
- Diagnose and troubleshoot technical problems efficiently.
- Coordinate with internal teams for issue escalation when necessary.
- Maintain documentation of support requests and resolutions.
- Assist in the training of employees on IT systems and applications.
- Monitor and manage user support tickets to ensure timely resolution.
Required Skills & Qualifications:
- Strong knowledge of IT hardware and software systems.
- Excellent problem-solving and troubleshooting skills.
- Proficient in user support processes and customer service.
- Familiarity with ticketing systems and remote support tools.
- Good communication skills, both verbal and written.
Experience:
- 3-5 years of experience in IT support or a related field.
What we offer:
- Opportunity to work in a dynamic and collaborative environment.
- Professional development and training opportunities.
- A chance to contribute to the success of the team’s IT operations.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.