About this role
The team is seeking an Executive - Helpdesk to provide exceptional support and solutions to team members (TMs). The successful candidate will serve as the first point of contact for resolving issues and ensuring smooth day-to-day operations.
Key Responsibilities:
- Provide first level contact for TMs and convey resolutions to their issues.
- Circulate day-to-day activities and events to keep the team informed.
- Support space queries and assist TMs with attendance tracking and leave management.
- Properly escalate unresolved queries to the next level of support for efficient resolution.
- Track, route, and redirect problems to the appropriate resources.
- Update customer data and produce activity reports as required.
- Walk TMs through the problem-solving process to enhance their understanding.
- Follow up with TMs to ensure issues are resolved satisfactorily.
Required Skills & Qualifications:
- Proven experience in a helpdesk or support role, ideally in a corporate environment.
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Familiarity with ticketing systems and customer support software.
- Proficient in Microsoft Office Suite and other relevant tools.
Experience:
- 3-5 years in a helpdesk or technical support role.
What we offer:
- A dynamic work environment with opportunities for professional growth.
- Collaborative team culture that values your contributions.
- Comprehensive training and support to help you succeed in your role.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.