About this role
The team is seeking a proactive and customer-focused ERP Account Manager to manage and grow existing ERP customer accounts. This role is centered on building long-term relationships, driving customer satisfaction, identifying upsell and cross-sell opportunities, and ensuring timely renewals. The ideal candidate will have a strong understanding of ERP products and the ability to address customer needs through continuous engagement and value delivery.
Key Responsibilities:
- Manage and nurture a defined portfolio of ERP customer accounts.
- Build and maintain strong, long-lasting customer relationships.
- Drive customer satisfaction through regular engagement and support.
- Identify and pursue upsell and cross-sell opportunities within the existing customer base.
- Ensure timely renewals of contracts and services.
- Collaborate with internal teams to deliver exceptional service and value to customers.
- Monitor customer feedback and implement improvements as necessary.
Required Skills & Qualifications:
- Proven experience in account management, preferably in the ERP sector.
- Strong understanding of ERP products and solutions.
- Excellent communication and interpersonal skills.
- Ability to identify customer needs and provide appropriate solutions.
- Strong analytical and problem-solving skills.
- Proficiency in CRM software and Microsoft Office Suite.
Experience:
- Minimum of 5-8 years in account management or related roles, with a focus on ERP solutions.
What we offer:
- Opportunity to work in a dynamic and innovative environment.
- Professional development and career growth opportunities.
- A supportive team culture that values collaboration and success.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.