Enterprise Technical Account Manager

The team is seeking an experienced Enterprise Technical Account Manager to join their dynamic team. In this role, you will be pivotal in ensuring the success of our enterprise clients by providing exceptional technical support and guidance. You will work closely with clients to understand their needs and help them leverage our innovative HR tech solutions effectively.

Key Responsibilities:

• Serve as the primary point of contact for enterprise clients, addressing their technical inquiries and concerns.
• Collaborate with cross-functional teams to ensure seamless onboarding and implementation of our HR tech solutions.
• Conduct regular check-ins with clients to assess satisfaction and identify opportunities for additional support or product enhancements.
• Analyze client usage data to provide actionable insights and recommendations for maximizing product value.
• Develop and deliver training sessions and workshops to educate clients on best practices and new features.
• Act as a liaison between clients and the product development team to communicate client feedback and influence product roadmap.

Required Skills & Qualifications:

• Proven experience in a technical account management or customer success role, preferably within the B2B SaaS industry.
• Strong understanding of HR technology and employee engagement solutions.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Proficient in data analysis and able to translate insights into actionable strategies.
• Experience with project management methodologies and tools.

Experience:

• 5-8 years of relevant experience in technical account management or a related field.

What we offer:

• An opportunity to work in a fast-paced, innovative environment.
• The chance to make a significant impact on client success and company growth.
• A collaborative team culture that values your input and ideas.