About this role
The team is seeking an experienced Engineer with a strong focus on Azure to join their team. This role involves daily management of assigned support tickets while ensuring adherence to service level agreements (SLAs) to meet performance targets. The ideal candidate will possess excellent communication skills to effectively assist clients via inbound calls and resolve their issues efficiently.
Key Responsibilities:
- Manage a personal queue of support tickets, prioritizing and resolving issues in a timely manner.
- Take inbound client calls, providing exceptional support and troubleshooting assistance.
- Utilize ITIL best practices to enhance and optimize services for end users.
- Support and manage desktop operating systems, including Windows and Mac.
- Troubleshoot issues related to Windows and Mac OS, ensuring minimal disruption to users.
Required Skills & Qualifications:
- High-level knowledge of Azure services and support.
- Proficiency in managing and troubleshooting Windows and Mac operating systems.
- Strong understanding of ITIL best practices.
- Excellent problem-solving skills and attention to detail.
- Effective communication skills to interact with clients and team members.
Experience:
- A minimum of 3-5 years of relevant experience in a technical support or engineering role.
What we offer:
- Opportunity to work with a dynamic team in a fast-paced environment.
- Professional development and growth opportunities.
- A collaborative and innovative workplace culture.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.