About this role
The team is seeking a Director of IT Service Management to lead and enhance their IT service delivery. This role is pivotal in ensuring that IT services align with business goals and deliver exceptional value to customers.
Key Responsibilities:
- Develop and implement IT service management strategies that improve service quality and efficiency.
- Oversee the IT service management lifecycle, including incident, problem, change, and release management.
- Collaborate with cross-functional teams to ensure seamless integration of IT services across the organization.
- Monitor and report on service performance metrics to identify areas for improvement.
- Foster a culture of continuous improvement and innovation within the IT service management team.
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree preferred.
- Strong experience in IT service management frameworks such as ITIL.
- Proven leadership skills with a track record of managing teams and driving performance.
- Excellent communication and interpersonal skills, with the ability to work collaboratively.
- Familiarity with IT service management tools and technologies.
Experience:
- 8-10 years of experience in IT service management or a related field, with at least 5 years in a leadership role.
What we offer:
- A dynamic and inclusive work environment that values integrity and empathy.
- Opportunities for professional growth and development.
- A chance to be part of a forward-thinking company that is shaping the future of work.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.