About this role
The team is seeking a skilled Desktop Support Engineer to join their team. In this role, you will act as the primary point of contact for service users, diagnosing and resolving technical issues efficiently. You will be responsible for categorizing and recording queries, providing timely solutions, and offering essential online security advice and support.
Key Responsibilities:
- Monitor issues from initiation to resolution, escalating them as necessary.
- Advise users on appropriate courses of action for their technical problems.
- Log incidents and service requests, maintaining accurate and relevant records.
- Ensure effective handling of incidents and service requests by following agreed procedures.
- Provide excellent customer service and support to all users.
Required Skills & Qualifications:
- Proven experience in a desktop support role, with a strong understanding of IT systems and troubleshooting techniques.
- Familiarity with operating systems (Windows, macOS) and common software applications.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Knowledge of online security best practices.
Experience: 3-5 years in a desktop support or technical support role.
What we offer:
- Opportunity to work in a dynamic and supportive environment.
- Professional development and training opportunities.
- A chance to be part of a collaborative team committed to excellence.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.