About this role
The team is seeking a skilled Desktop Support Engineer to provide day-to-day local and remote desktop support. The successful candidate will be responsible for receiving inbound calls, answering questions, troubleshooting issues, and documenting steps taken to resolve hardware, software, and application challenges within a ticketing system.
Key Responsibilities:
- Provide technical support for desktop and laptop hardware and software issues.
- Troubleshoot and resolve technical problems related to applications and operating systems.
- Document all support activities and resolutions in the ticketing system.
- Facilitate customer resolution for calls and engage supervisors and managers as necessary.
- Ensure operational consistency across all shifts within the IT Support Center.
- Participate in team meetings and contribute to continuous improvement initiatives.
Required Skills & Qualifications:
- Proficient in Windows and Mac OS environments.
- Experience with remote desktop support tools.
- Strong troubleshooting skills for hardware and software issues.
- Excellent communication and customer service skills.
- Ability to work effectively in a team and independently.
Experience:
- Minimum of 3-5 years of experience in desktop support or a related IT support role.
What we offer:
- Opportunity to work in a dynamic and supportive environment.
- Professional development and training opportunities.
- Collaborative team culture.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.