About this role
The team is seeking a skilled Desktop Support Engineer to provide exceptional technical support and ensure the smooth operation of desktop and laptop systems. The ideal candidate will have a strong background in troubleshooting, installation, and network connectivity.
Key Responsibilities:
- Provide onsite technical support for desktop, laptop, and printer devices at client or office locations.
- Perform operating system installations, patch management, software upgrades, and new hardware setups.
- Diagnose and resolve LAN, WiFi, and VPN connectivity issues.
- Utilize ticketing systems, such as ServiceNow, to document issues, track resolutions, and meet Service Level Agreements (SLAs).
- Maintain inventories of IT assets and manage vendor relationships.
Required Skills & Qualifications:
- Proven experience in desktop support and troubleshooting.
- Strong knowledge of operating systems, hardware, and networking principles.
- Familiarity with ticketing systems and asset management.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
Experience:
- 3-5 years of relevant experience in desktop support or a similar role.
What we offer:
- Opportunity to work in a dynamic environment with a focus on professional growth.
- Access to ongoing training and development programs.
- A collaborative team culture that values innovation and support.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.