About this role
The team is seeking a Desktop Support Engineer to provide exceptional technical support in enterprise environments. The ideal candidate will possess strong hands-on experience in Microsoft 365 administration, Windows administration, Active Directory, Entra ID (Azure AD), and enterprise end-user support.
Key Responsibilities:
- Provide L1/L2 support for Microsoft 365 and Windows environments.
- Manage user accounts and access permissions in Active Directory and Entra ID.
- Troubleshoot and resolve technical issues for end-users across multiple customer environments.
- Maintain strong service level agreements (SLA) and ensure high customer satisfaction.
- Document and track support requests and resolutions in a ticketing system.
- Collaborate with other IT teams to improve service delivery and support processes.
Required Skills & Qualifications:
- Proven experience in a Managed Services Provider (MSP) or multi-tenant environment.
- Strong knowledge of Microsoft 365, Windows OS, Active Directory, and Entra ID.
- Excellent troubleshooting skills and a customer-focused attitude.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
- Strong communication skills, both verbal and written.
Experience:
- 3-5 years of relevant technical support experience in enterprise environments.
What we offer:
- Opportunity to work in a dynamic and supportive team environment.
- Professional development and training opportunities.
- A chance to work with cutting-edge technologies in a growing organization.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.