About this role
The team is seeking a Designated Support Engineer III to join their team. This role is pivotal in providing exceptional support and solutions to customers, ensuring their experience with the team cloud-native Zero Trust Exchange platform is seamless and secure.
Key Responsibilities:
- Serve as a primary point of contact for customer support issues, providing timely and effective solutions.
- Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues.
- Analyze customer feedback and usage patterns to identify areas for improvement in service delivery.
- Conduct training sessions and workshops for customers to enhance their understanding of the platform.
- Maintain comprehensive documentation of support processes and customer interactions.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5-8 years of experience in technical support or engineering roles, preferably in a cloud or cybersecurity environment.
- Strong understanding of cloud technologies and security protocols.
- Proficiency in troubleshooting network, application, and security issues.
- Excellent communication and interpersonal skills, with a customer-focused mindset.
What we offer:
The team provides a dynamic work environment that fosters innovation and professional growth. You will have the opportunity to work with cutting-edge technologies and make a significant impact in the cybersecurity space.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.