About this role
The team is seeking a Data Centre Remote Technical Support Engineer (L2) to join their dynamic team. This role is essential in providing high-quality remote technical support to clients, ensuring their data centre operations run smoothly and efficiently.
Key Responsibilities:
- Provide professional remote technical support for data centre operations.
- Troubleshoot and resolve technical issues related to hardware, software, and network configurations.
- Collaborate with cross-functional teams to implement solutions and improve service delivery.
- Maintain documentation of support activities and technical procedures.
- Assist in the monitoring of data centre systems and perform regular maintenance tasks.
Required Skills & Qualifications:
- Proven experience in a technical support role, specifically within a data centre environment.
- Strong knowledge of server hardware, virtualization technologies, and networking concepts.
- Familiarity with monitoring tools and ticketing systems.
- Excellent problem-solving skills and ability to work under pressure.
- Effective communication skills, both written and verbal.
Experience:
- 3-5 years in a technical support or engineering role, preferably in a data centre setting.
What we offer:
- A collaborative work environment that values diversity and inclusion.
- Opportunities for professional growth and development.
- The chance to be part of a company that is at the forefront of technological innovation.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.