About this role
The team is seeking a Data Centre Remote Technical Support Engineer (L2) to join their dynamic team. This role is essential in delivering professional remote technical support for data centre operations, ensuring optimal performance and reliability.
Key Responsibilities:
- Provide remote technical support for data centre infrastructure, including servers, storage, and networking equipment.
- Troubleshoot and resolve technical issues efficiently, ensuring minimal disruption to services.
- Collaborate with cross-functional teams to implement solutions and improvements.
- Document issues and resolutions in the ticketing system to maintain accurate records.
- Assist in the monitoring and maintenance of data centre systems to ensure uptime and reliability.
Required Skills & Qualifications:
- Strong understanding of data centre operations and infrastructure.
- Proficiency in troubleshooting hardware and software issues.
- Experience with networking concepts and protocols.
- Familiarity with virtualization technologies and cloud services.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a team in a fast-paced environment.
Experience:
- 3-5 years of experience in technical support or a related field, preferably in a data centre environment.
What we offer:
- Opportunities for professional growth and development.
- A diverse and inclusive workplace culture.
- The chance to work with cutting-edge technologies and innovative solutions.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.