About this role
The team is seeking a Customer Technical Support Specialist on a contract basis to join their dynamic Support team. In this role, you will be dedicated to providing world-class service to our customers, ensuring their satisfaction and loyalty.
Key Responsibilities:
- Assist in the creation and implementation of customer-centric processes and workflows.
- Provide technical support and troubleshooting for customer inquiries via multiple channels.
- Monitor and perform to prescribed metrics goals, ensuring high-quality service delivery.
- Contribute to a positive work environment that fosters accountability, growth, and employee morale.
- Collaborate with cross-functional teams to enhance customer experience and resolve issues effectively.
Required Skills & Qualifications:
- Proven experience in a customer support role, preferably in a technical environment.
- Strong problem-solving skills and the ability to handle complex technical inquiries.
- Excellent communication skills, both verbal and written.
- Familiarity with customer support software and tools.
- Ability to work collaboratively in a team-oriented environment.
Experience:
- 3-5 years of experience in customer technical support or a related field.
What we offer:
- Opportunity to work in a fast-paced and innovative environment.
- Professional development and growth opportunities.
- A collaborative team culture focused on customer satisfaction.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.