About this role
The team is seeking a Customer Support Engineer to join their dynamic team. This role is not just a job, but a career opportunity to contribute to innovative solutions in industrial automation and digital technologies. The ideal candidate will be responsible for providing exceptional technical support to customers, ensuring their systems operate efficiently and effectively.
Key Responsibilities:
- Provide technical assistance and support for customers using the team’s products and services.
- Troubleshoot and resolve customer issues related to industrial automation and measurement technologies.
- Collaborate with internal teams to address customer feedback and improve product offerings.
- Conduct training sessions for customers on product usage and best practices.
- Document customer interactions and maintain detailed records of issues and resolutions.
Required Skills & Qualifications:
- Bachelor’s degree in Engineering, Computer Science, or a related field.
- 3-5 years of experience in customer support or technical support in an industrial or technology environment.
- Strong understanding of industrial automation systems and related technologies.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication and interpersonal skills to effectively interact with customers.
What we offer:
- An opportunity to work with cutting-edge technology in a growing industry.
- A collaborative and supportive work environment.
- Opportunities for professional development and career advancement.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.