About this role
The team is seeking a Customer Support Engineer to join their team in India. In this role, you will be instrumental in providing exceptional support for identity-centric security solutions. You will work closely with customers to resolve technical issues and ensure a seamless experience with our products.
Key Responsibilities:
- Provide technical support and troubleshooting assistance to customers via phone, email, and chat.
- Diagnose and resolve customer issues related to software and hardware products.
- Collaborate with engineering teams to escalate and resolve complex issues.
- Document and track customer interactions and resolutions in the support ticketing system.
- Conduct training sessions for customers on product features and best practices.
- Continuously improve customer satisfaction by gathering feedback and implementing solutions.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in a customer support or technical support role.
- Strong understanding of identity-centric security solutions and related technologies.
- Excellent problem-solving skills and attention to detail.
- Proficient in using support ticketing systems and remote support tools.
- Exceptional communication and interpersonal skills.
What we offer:
- A dynamic work environment that fosters collaboration and innovation.
- Opportunities for professional growth and development.
- A chance to work with cutting-edge technology in the security solutions industry.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.