About this role
The team is seeking a skilled CRM Developer for a 2-month contract role, which is extendable based on performance and project needs. The primary focus will be on Dynamics 365 Customer Engagement, specifically handling the configuration and implementation of a Dynamics 365 Contact Center solution. This role requires translating business requirements into effective working solution components.
Key Responsibilities:
- Configure and implement Dynamics 365 Customer Engagement solutions.
- Work extensively within the Customer Service and Omnichannel admin centers.
- Utilize Power Platform and Dataverse to enhance functionality.
- Collaborate with stakeholders to gather requirements and ensure alignment with business needs.
- Provide hands-on support and troubleshooting during the implementation phase.
Required Skills & Qualifications:
- Proven experience with Dynamics 365 Customer Engagement.
- Strong understanding of Customer Service and Omnichannel solutions.
- Proficiency in Power Platform and Dataverse.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and manage time effectively.
Experience:
- Minimum of 5-8 years of relevant experience in CRM development and configuration.
What we offer:
- Opportunity to work on a dynamic project with potential for extension.
- A collaborative work environment that values innovation and expertise.
- The chance to enhance your skills in a leading CRM platform.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.