About this role
The team is seeking a dedicated Cloud Support Engineer to join their world-class Technical Support team during night shifts aligned with US timings. In this role, you will provide exceptional customer support for a range of products including Web Performance, Media, Security, and Compute. You will play a vital role in ensuring that our customers' online businesses remain operational and efficient.
Key Responsibilities:
- Deliver best-in-class support experiences to large organizations.
- Troubleshoot and resolve customer issues related to cloud services.
- Collaborate with cross-functional teams to enhance product performance.
- Maintain documentation of support processes and solutions.
- Provide insights and feedback to improve service delivery.
Required Skills & Qualifications:
- Strong understanding of cloud technologies and services.
- Experience with troubleshooting network and application issues.
- Familiarity with web performance and security solutions.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a fast-paced, night shift environment.
Experience:
- 3-5 years of relevant experience in technical support or cloud services.
What we offer:
- Opportunity to work with cutting-edge technology in a dynamic environment.
- A collaborative and supportive team culture.
- Opportunities for professional development and growth.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.