About this role
The team is seeking an experienced Client Success Manager / Client Partner / Account Manager to drive strategic customer relationships, foster business growth, and manage accounts for large enterprise clients. The ideal candidate will have a strong background in IT Services and Software Consulting, with the ability to understand complex technological solutions and deliver exceptional client experiences.
Key Responsibilities:
- Develop and maintain strong relationships with key stakeholders and decision-makers within client organizations.
- Identify opportunities for growth within existing accounts and lead initiatives to expand service offerings.
- Collaborate with internal teams to ensure client satisfaction and successful project delivery.
- Act as the primary point of contact for clients, addressing concerns and providing solutions in a timely manner.
- Monitor account performance and client feedback to drive continuous improvement in service delivery.
- Prepare and present regular reports on account status and growth opportunities to senior management.
Required Skills & Qualifications:
- Proven experience in a Client Success, Account Management, or Client Partner role within the software services industry.
- Strong understanding of IT Services and Software Consulting.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients.
- Demonstrated ability to manage multiple projects and clients simultaneously.
- Proficiency in CRM software and account management tools.
Experience:
- 10-15 years in client management or related roles, with a focus on enterprise clients.
What we offer:
- A dynamic and supportive work environment.
- Opportunities for professional development and career advancement.
- The flexibility of a remote working arrangement.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.