About this role
The team is seeking a Business Analyst / Service Coordinator to serve as the primary liaison between business users and technical support teams. This role will focus on helpdesk management and service coordination for various reporting platforms including SAP BW, Business Objects, Analysis for Office (AO), Databricks, and Power BI.
Key Responsibilities:
- Manage helpdesk operations and ticket management.
- Monitor shared mailboxes and triage incoming support requests.
- Track service level agreements (SLAs) and ensure compliance.
- Facilitate effective communication between stakeholders and technical teams.
- Coordinate issue resolution and provide operational reporting on helpdesk metrics.
Required Skills & Qualifications:
- Proven experience in business analysis or service coordination, particularly in IT environments.
- Familiarity with SAP BW, Business Objects, Analysis for Office (AO), Databricks, and Power BI.
- Strong communication skills and ability to liaise with both technical and non-technical stakeholders.
- Experience in helpdesk management and ticketing systems.
- Analytical mindset with strong problem-solving abilities.
Experience: 3-5 years in a similar role.
What we offer:
- Opportunity to work in a dynamic environment with a focus on professional growth.
- Collaborative team culture with a commitment to innovation and excellence.
- Access to ongoing training and development resources.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.