Azure Support Lead

The team is seeking a highly skilled and proactive Azure Support Lead to oversee and support their Data and Analytics (DNA) platform in a mission-critical environment. This role is responsible for delivering Level 2 (L2) and Level 3 (L3) support for the Data and Analytics team, ensuring stability, performance, and continuous improvement of data platforms and processes.

Key Responsibilities:

• Provide expert support for Azure-based data solutions, troubleshooting complex issues and implementing effective resolutions.
• Collaborate with cross-functional teams to enhance data processes and optimize performance.
• Monitor system performance and reliability, ensuring high availability of data services.
• Lead incident management efforts, including root cause analysis and implementation of preventive measures.
• Develop and maintain documentation related to system configurations, processes, and support procedures.
• Participate in the planning and execution of upgrades and migrations within the Azure environment.
• Mentor and train junior team members, fostering a culture of continuous learning and improvement.

Required Skills & Qualifications:

• Strong experience with Microsoft Azure services, particularly in data management and analytics.
• Proficiency in troubleshooting and supporting cloud-based applications and services.
• Familiarity with data warehousing concepts and tools.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both verbal and written, to effectively interact with technical and non-technical stakeholders.
• Experience with scripting or programming languages such as PowerShell, Python, or SQL is a plus.

Experience:

• 5-8 years of experience in a technical support role, preferably within a cloud environment.

What we offer:

• Opportunity to work in a dynamic and innovative environment.
• Professional development and career growth opportunities.
• A collaborative team culture that values your contributions.