About this role
The team is seeking an experienced AWS Connect Claude AI Developer to design and implement AI-driven customer contact center solutions utilizing Amazon Connect and Anthropic Claude. This role involves leveraging advanced technologies to enhance customer service applications and improve operational efficiency.
Key Responsibilities:
- Develop and configure Amazon Connect contact flows, queues, and routing mechanisms.
- Integrate Claude AI through AWS into customer service applications to enhance functionality.
- Build AI capabilities such as agent assist, call summarization, intent detection, sentiment analysis, and automated responses.
- Collaborate with cross-functional teams to gather requirements and deliver effective solutions.
- Monitor and optimize AI performance to ensure high-quality customer interactions.
Required Skills & Qualifications:
- Proficient in AWS services, particularly Amazon Connect and Claude AI.
- Strong experience in developing AI applications and integrating them into existing systems.
- Solid understanding of customer service processes and contact center operations.
- Familiarity with programming languages such as Python or Java.
- Excellent problem-solving skills and ability to work in a fast-paced environment.
Experience:
- Minimum of 5-8 years in software development with a focus on AI and cloud technologies.
What we offer:
- Opportunity to work on innovative projects in a dynamic environment.
- Collaborative team culture with a focus on professional growth and development.
- Access to the latest tools and technologies in AI and cloud computing.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.