About this role
The team is seeking an experienced and results-oriented Client Services professional to join their team at the Assistant Manager to DGM level. The ideal candidate will have a strong background in managing client relationships, ensuring service delivery, and excelling in stakeholder management and operational excellence. Preference will be given to candidates with experience in the Banking and Insurance sectors.
Key Responsibilities:
- Manage and nurture client relationships to ensure satisfaction and retention.
- Oversee service delivery processes to meet client expectations and service level agreements.
- Collaborate with internal teams to enhance operational efficiency and effectiveness.
- Develop and implement strategies for improving client service and operational excellence.
- Act as a liaison between clients and internal stakeholders to facilitate communication and resolve issues.
- Prepare reports and presentations for senior management regarding client service performance.
Required Skills & Qualifications:
- Bachelor's degree in a relevant field; a master's degree is a plus.
- 5-8 years of experience in client services, preferably in the Banking or Insurance sectors.
- Strong interpersonal and communication skills.
- Proven ability to manage multiple projects and meet deadlines.
- Proficiency in CRM software and Microsoft Office Suite.
What we offer:
- Opportunity to work in a dynamic and collaborative environment.
- Professional growth and development opportunities.
- A chance to make a significant impact on client satisfaction and operational success.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.