About this role
The team is seeking an Assistant Manager - Service Support to oversee customer satisfaction in a designated region. This role is pivotal in managing corporate customer queries related to Acer products through various communication channels. The ideal candidate will ensure that customer support issues are addressed efficiently and effectively.
Key Responsibilities:
- Responsible for overall customer satisfaction in the assigned region.
- Handle corporate customer queries related to Acer products via phone, email, and chat.
- Provide clear, accurate, and timely solutions to customer support issues.
- Manage Authorized Service Providers (ASPs) to handle customer issues and complaints, ensuring timely resolution.
- Collaborate with technical support and service teams to resolve complex issues, ensuring customer satisfaction at all levels.
Required Skills & Qualifications:
- Bachelor's degree in a relevant field.
- Strong communication and interpersonal skills.
- Proven experience in customer service or support roles, preferably in the technology sector.
- Ability to manage multiple tasks and prioritize effectively.
- Familiarity with customer support tools and software.
Experience:
The ideal candidate will have 3-5 years of relevant experience in customer service or support management.
What we offer:
The team provides a dynamic work environment with opportunities for professional growth and development, along with a supportive team culture.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.