About this role
The team is seeking an Assistant Manager Quality for their Travel Process division. In this role, you will lead and manage a team of Quality Evaluators and Team Leaders, ensuring high standards of quality and performance within the team.
Key Responsibilities:
- Lead and manage a team of Quality Evaluators and Team Leaders.
- Implement corrective actions and support performance improvements.
- Participate in process improvement initiatives using Six Sigma methodologies.
- Prepare weekly and monthly reports, including compliance checks.
- Manage quality activities, ensuring timely documentation for transaction monitoring.
- Analyze trends in agent and process performance and recommend action plans.
- Drive team motivation and suggest new quality improvement initiatives.
Required Skills & Qualifications:
- Proven experience in quality management, preferably in the travel industry.
- Strong understanding of Six Sigma methodologies.
- Excellent analytical and problem-solving skills.
- Ability to lead and motivate a team effectively.
- Strong communication skills, both verbal and written.
Experience:
- Minimum of 5-8 years of relevant experience in quality assurance or management roles.
What we offer:
- Opportunity to work in a dynamic environment with a focus on quality and continuous improvement.
- Professional development and growth opportunities within the organization.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.