About this role
The team is seeking an experienced professional to join their team as an Assistant Manager (AM) – GDS Ticketing in Mumbai. This role involves overseeing ticketing operations and ensuring exceptional service delivery in the travel sector.
Key Responsibilities:
- Manage and supervise the ticketing team to ensure efficient operations.
- Utilize GDS systems, including Amadeus, to process ticketing requests.
- Ensure compliance with airline ticketing rules and fare regulations.
- Provide training and support to team members on ticketing procedures.
- Handle escalated customer inquiries and resolve issues effectively.
- Monitor team performance and implement improvements as needed.
Required Skills & Qualifications:
- Graduate in any discipline.
- 5-7 years of relevant experience in ticketing and travel operations.
- Hands-on expertise in GDS systems, particularly Amadeus.
- Strong knowledge of airline ticketing, fare rules, and reservations.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced, rotational shift environment.
What we offer:
The team provides a dynamic work environment with opportunities for professional growth and development, along with a supportive team culture.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.