About this role
The team is seeking an Assistant Manager to lead continuous improvement efforts aimed at building a best-in-class end-to-end order fulfillment process. The ideal candidate will uphold a high level of customer satisfaction by actively listening to stakeholders and warehouse teams, addressing concerns, resolving issues, and providing exceptional service throughout the order fulfillment journey.
Key Responsibilities:
- Lead initiatives to enhance the order fulfillment process and improve efficiency.
- Collaborate closely with sales and warehouse teams to prioritize and schedule orders effectively.
- Address customer concerns and resolve issues to maintain high satisfaction levels.
- Support business objectives by working with sales and operations teams to fulfill customer needs.
- Monitor performance metrics and implement strategies for continuous improvement.
Required Skills & Qualifications:
- Proven experience in order fulfillment, logistics, or supply chain management.
- Strong leadership and team collaboration skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to communicate effectively with various stakeholders.
- Proficiency in relevant software and tools used in order management.
Experience:
- Minimum of 5-8 years of relevant experience in a similar role.
What we offer:
- A dynamic work environment with opportunities for professional growth.
- The chance to be part of a team committed to excellence in customer service.
- Supportive management and a culture of continuous improvement.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.