About this role
The team is seeking an experienced Applications Support professional with a strong background in Production Support, specifically at Level 2 (L2). The ideal candidate will have hands-on experience with advanced technology stacks and a solid understanding of deployment, maintenance, and incident management in a production environment.
Key Responsibilities:
- Provide L2 support for applications, ensuring high availability and performance.
- Manage change requests and incidents, utilizing ServiceNow for tracking and resolution.
- Conduct application-level support, including patching and troubleshooting issues.
- Collaborate with cross-functional teams in banking, telecom, and healthcare sectors.
- Utilize monitoring tools such as Splunk and Dynatrace to proactively identify and resolve issues.
- Write and execute SQL queries for database management and analysis.
- Maintain IT infrastructure, ensuring compliance with IT protocols and standards.
- Develop and maintain playbooks for support activities and incident handling.
Required Skills & Qualifications:
- Strong experience in production support and application maintenance.
- Proficiency in UNIX and scripting languages.
- Familiarity with mainframe systems and network management.
- Knowledge of alerting systems and change management processes.
- Excellent problem-solving skills and attention to detail.
- Effective communication skills for collaboration with technical and non-technical teams.
Experience:
- 4-6 years of relevant experience in applications support and production management.
What we offer:
- An opportunity to work with a dynamic team in a fast-paced environment.
- Professional development and growth opportunities.
- A collaborative work culture that values innovation and teamwork.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.