About this role
The team is seeking an Application Technical Support professional with expertise in Finacle and Banking Systems. This role involves providing comprehensive support for Finacle applications, monitoring system performance, troubleshooting issues, documenting incidents, and ensuring smooth banking operations.
Key Responsibilities:
- Provide technical assistance and support for Finacle and other banking systems used within the organization.
- Monitor system performance and ensure optimal functioning of applications.
- Troubleshoot and resolve technical issues related to Finacle and banking systems.
- Document incidents and maintain records of support requests and resolutions.
- Collaborate with cross-functional teams to enhance system functionality and user experience.
- Assist in the implementation of upgrades and new features within the banking systems.
Required Skills & Qualifications:
- Strong experience with Finacle and other banking applications.
- Proficiency in troubleshooting and resolving technical issues.
- Familiarity with banking operations and regulatory requirements.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Experience:
- Minimum of 5-8 years of experience in application technical support, specifically within the banking sector.
What we offer:
- An opportunity to work in a dynamic environment with a focus on professional growth and development.
- A collaborative team culture that values innovation and problem-solving.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.