About this role
The team is seeking an experienced Application Support Engineer - L3 to join their dynamic team. The ideal candidate will have a strong background in application support and will be responsible for ensuring the smooth operation of critical applications.
Key Responsibilities:
- Provide Level 3 support for applications, resolving complex issues and ensuring minimal downtime.
- Collaborate with development teams to troubleshoot and resolve application-related problems.
- Maintain and monitor application performance, implementing necessary improvements.
- Manage support processes including SLA adherence, prioritization, and criticality assessment.
- Document solutions and maintain knowledge base for future reference.
- Work in a rotation shift to provide 24/7/365 support to our American customers.
Required Skills & Qualifications:
- 3 to 7 years of experience in an application support role.
- Proficiency in MS SQL and experience with Microsoft Technologies such as VB.Net and C#.
- Excellent communication skills, particularly in dealing with American customers.
- Understanding of support processes including SLA, priority, and criticality.
- Exposure to application maintenance, production support, and DevOps practices.
What we offer:
- A collaborative work environment with opportunities for professional growth.
- Exposure to cutting-edge technologies and methodologies in application support.
- A chance to work with a diverse team of professionals dedicated to excellence.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.