About this role
We are seeking an experienced Application Support Engineer (L2) to anchor our Mumbai-based support team of seven engineers. This role is crucial to our application operations, where you will own incident response, drive resolution, mentor junior staff, and partner with development and business teams to ensure 24×7 stability of our digital retail ecosystem.
Key Responsibilities:
- Manage and resolve application incidents and service requests in a timely manner.
- Collaborate with development teams to identify and resolve application issues.
- Mentor and guide junior engineers in troubleshooting and problem-solving techniques.
- Ensure the stability and performance of applications through proactive monitoring and maintenance.
- Document incidents, resolutions, and best practices to enhance team knowledge.
- Participate in on-call rotation to provide after-hours support as needed.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5-8 years of experience in application support or a similar role.
- Strong knowledge of application support processes and incident management.
- Proficiency in troubleshooting and resolving issues in a digital retail environment.
- Familiarity with monitoring tools and techniques.
- Excellent communication and interpersonal skills to collaborate effectively with teams.
What we offer:
The team provides a dynamic work environment, opportunities for professional growth, and a chance to be part of a dedicated team committed to excellence in application support.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.