About this role
The team is seeking an Application Support Engineer to provide essential support for APIs interfacing with Channels and Payments applications. This role involves managing incidents and service requests through the ITSM tool and conducting drills to ensure system reliability.
Key Responsibilities:
- Provide support to the Application Support team for API-related activities.
- Work on bug identification, analysis, and resolution.
- Offer hands-on support for APIs and related integrations.
- Utilize Oracle PL/SQL or MS SQL in a practical capacity within Windows/Linux environments.
- Coordinate with third-party vendors and cross-functional teams to resolve issues.
Required Skills & Qualifications:
- Strong experience in application support, particularly with APIs.
- Proficiency in Oracle PL/SQL or MS SQL.
- Familiarity with Windows and Linux operating systems.
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication skills for effective coordination with vendors and teams.
Experience: 3-5 years in application support or a related field.
What we offer:
The team provides a dynamic work environment with opportunities for professional growth and development, as well as a collaborative team culture.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.