About this role
The team is seeking a highly responsible and accountable Application Support Engineer to provide after-market support for their Autonomous Mobile Robot (AMR) product line. In this role, you will be the primary point of contact for clients facing issues with deployed AMR solutions, ensuring timely and effective resolution. You will also play a key role in deploying CI/CD updates and maintaining robust automation workflows.
Key Responsibilities:
- Act as the first line of support for clients experiencing issues with AMR solutions.
- Troubleshoot and resolve technical issues in a timely manner.
- Collaborate with engineering teams to communicate client feedback and improve product functionality.
- Deploy CI/CD updates and maintain automation workflows to enhance system performance.
- Document support processes and maintain knowledge base for future reference.
Required Skills & Qualifications:
- Strong troubleshooting skills and a deep understanding of AMR technologies.
- Experience with CI/CD tools and automation processes.
- Proficiency in programming languages such as Python or Java.
- Excellent communication skills, both verbal and written.
- Ability to work independently and manage multiple tasks effectively.
Experience:
- Minimum of 3-5 years in application support or a related field, preferably within robotics or automation.
What we offer:
- Opportunity to work with cutting-edge technology in the robotics industry.
- A collaborative and innovative work environment.
- Opportunities for professional growth and development.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.