About this role
The team is seeking an experienced AI Solution Architect to define and drive the AI and agentic architecture for an enterprise Customer Self-Service platform. This remote contract position will focus on enabling customers to interact with products, infrastructure, software, services, and commercial offerings through intelligent conversational and task-oriented experiences.
Key Responsibilities:
- Design and implement AI and agentic solutions tailored for customer self-service applications.
- Collaborate with cross-functional teams to integrate AI technologies effectively.
- Analyze customer needs and translate them into technical specifications for AI solutions.
- Ensure the scalability and performance of AI systems within the platform.
- Stay updated with the latest trends in AI and LLM technologies to enhance product offerings.
Required Skills & Qualifications:
- Proven experience in architecting AI solutions, particularly in agentic AI and LLM.
- Strong understanding of customer self-service platforms and their architecture.
- Proficiency in AI technologies, machine learning frameworks, and conversational interfaces.
- Excellent problem-solving skills and ability to work collaboratively in a remote environment.
- Strong communication skills to convey complex technical concepts to non-technical stakeholders.
Experience:
- 7-15 years of relevant experience in AI architecture and solution design.
What we offer:
- Opportunity to work on cutting-edge AI technologies in a dynamic environment.
- Flexible remote work arrangement.
- Collaborative team culture focused on innovation and growth.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.