About this role
The team is seeking an experienced ADMIN Technical Support professional to join their team. In this role, you will be responsible for providing exceptional technical assistance to customers, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities:
- Provide technical assistance to customers by diagnosing, troubleshooting, and resolving issues related to software, hardware, or network systems.
- Address and resolve customer technical issues efficiently, escalating complex issues to higher-level support teams when necessary.
- Assist customers with the installation, configuration, and maintenance of products or services, including setting up software and hardware.
- Maintain detailed documentation of support interactions, solutions provided, and any escalations made.
- Collaborate with other team members to improve support processes and enhance customer satisfaction.
Required Skills & Qualifications:
- Proven experience in a technical support role, with a strong understanding of software, hardware, and networking concepts.
- Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
- Strong communication skills, both verbal and written, to interact with customers and team members.
- Familiarity with support ticketing systems and remote support tools.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
Experience:
- 3-5 years of relevant experience in technical support or a similar role.
What we offer:
The team provides a dynamic work environment with opportunities for professional growth and development, as well as a supportive team culture.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.