Site Reliability Specialist

**Job Summary**

As a Site Reliability Engineer, you will solve complex problems in a fast-paced, collaborative environment, supporting transformational projects in cloud technologies and automation for a leading SaaS product in the healthcare industry. You will drive reliability, scalability, and performance across applications, microservices, and infrastructure, partnering with cross-functional teams to ensure a highly available, resilient, and efficient platform.

**Key Responsibilities** **Monitoring & Alerting**

• Develop and maintain comprehensive monitoring for system health, applications, microservices, dependencies, and infrastructure.
• Establish baseline metrics and set up customized alerts for deviations, collaborating with development teams to define key indicators and thresholds.
• Manage alert routing to appropriate audiences to prevent alert fatigue.
• Monitor and debug Microsoft Azure resources and assist support teams with technical troubleshooting.

**Incident Management & Response**

• Oversee incident management processes, including triage, severity assessment, and coordination of war rooms with relevant stakeholders (DevOps, development, QA, customer service).
• Maintain on-call rotation to monitor, analyze, and resolve critical infrastructure issues and incidents, including emergency response.
• Document incidents and perform root cause analysis (RCA), ensuring thorough follow-up and continuous improvement.
• Lead postmortem reviews and drive action items to completion.

**Proactive Reliability & Disaster Recovery**

• Design and execute tabletop exercises and disaster recovery simulations (e.g., service/region interruptions, failover testing, traffic management) to validate high availability and resiliency.
• Document outcomes and collaborate with DevOps and development teams to implement infrastructure and application improvements.
• Create standard procedures for incident scenarios where fixes cannot be immediately implemented.

**Continuous Feedback & Reporting**

• Develop dashboards and reports to monitor system performance, error rates, resource consumption, latency, and other key indicators.
• Establish consistent reporting schedules for SLA, system utilization, and customer metrics.
• Provide feedback to development and DevOps teams to drive improvements in application and infrastructure performance.

**DevOps Pipeline & Automation**

• Analyze and optimize DevOps pipelines for efficient and reliable deployment operations.
• Drive automation initiatives to improve operational efficiency and reduce manual intervention.
• Experience with progressive rollout strategies and canary deployments.

**Collaboration & Communication**

• Work closely with cross-functional teams across the organization, including QA, development, DevOps, and customer service.
• Clearly articulate technical concepts to non-technical colleagues and stakeholders.
• Foster a culture of accountability, respect, excellence, and customer service.
• Contribute to documentation and knowledge sharing across teams.
• Advocate for reliability and operational excellence in architecture and design discussions.

**Capacity Planning & Scalability**

• Participate in capacity planning and scalability assessments to ensure systems can meet future growth and demand.

**Required Qualifications:**

*Education & Experience Guidelines*

• Bachelor’s Degree in computer science or relevant field
• 8-10 years of relevant work experience
• Experience with Azure DevOps, Kubernetes, Docker, CI/CD, Azure, and AWS.
• Significant experience with database technologies, especially Microsoft SQL.
• Experience with Infrastructure as Code (IaC) tools (e.g., Terraform, ARM templates).
• Familiarity with observability platforms (e.g., Prometheus, Grafana).
• Scripting skills (e.g., PowerShell, Python, Bash) for automation and tooling.
• Security best practices for cloud environments.
• Strong communication and collaboration skills.
• Excellent self-management and time management abilities.
• Creative problem-solving skills.
• Willingness to learn new technologies and adapt to a rapidly changing environment.
• Technology certifications (e.g., Azure DevOps Engineer) or willingness to obtain.
• Occasional travel may be required.

**Other Preferred Knowledge, Skills, Abilities or Certifications:**

• Security Certifications: HITRUST CSF Practitioner, CISSP
• AI/ML Integration Awareness: Supporting ML pipelines in DevOps workflows
• Policy-as-Code Tools: Open Policy Agent (OPA), HashiCorp Sentinel
• Disaster Recovery Planning: High-availability architecture and recovery strategies
• Cloud Cost Optimization: Performance tuning and resource efficiency
• Multi-Cloud Experience: Supporting hybrid or multi-cloud environments

**Fortive 9 Behaviors by Level:**

***Executing and Contributing***

**Customer Obsessed**: Understands the **customer’s** needs through observation, questioning and **going to Gemba.**

**Strategic**: Uses **data** to make informed decisions while anticipating future trends and aligning actions with organizational goals.

**Innovation for Impact**: Proactively explores new perspectives and experiments to solve day-to-day problems.

**Inspiring**: Understands how their work contributes to the organization’s purpose.

**Builds Extraordinary Teams**: Actively fosters collaboration by contributing positively, supporting shared goals, helping others succeed, and celebrating team achievements together.

**Courageous**: Shows strength through **action**—moves quickly toward goals, embraces uncertainty, speaks up, and perseveres through challenges with confidence and integrity.

**Delivers Results**: Sets **high standards**and consistently delivers by focusing priorities and overcoming obstacles, and upholding organizational values.

**Adaptable**: Applies **rigor** by working thoroughly and following processes without cutting corners while remaining adaptable.

**Lead with FBS**: **Goes to Gemba**—observ