About this role
**Key Responsibilities:**
- Design, develop, configure, and customize the ServiceNow platform based on business requirements.
- Develop and maintain ServiceNow applications, workflows, forms, UI policies, business rules, client scripts, and integrations.
- Configure and support ITSM modules including Incident, Problem, Change, Request, and Service Catalog.
- Collaborate with stakeholders to gather requirements, analyze business processes, and provide technical solutions.
- Create and maintain ServiceNow workflows, Flow Designer automations, and approval processes.
- Integrate ServiceNow with third-party applications and enterprise systems using REST/SOAP APIs.
- Perform platform upgrades, patch management, and system enhancements while ensuring minimal business disruption.
- Troubleshoot and resolve technical issues, defects, and performance-related concerns.
- Develop reports, dashboards, and KPIs to improve operational visibility and decision-making.
- Ensure adherence to ServiceNow best practices, governance standards, and security policies.
- Participate in code reviews, testing, deployment activities, and documentation of solutions.
- Provide ongoing support and training to end-users and internal teams.
**Required Skills & Qualifications**
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Hands-on experience with ServiceNow development and administration.
- Strong knowledge of JavaScript, ServiceNow scripting, workflows, and integrations.
- Experience with ITSM, ITOM, HRSD, CSM, or other ServiceNow modules.
- Knowledge of REST/SOAP web services and API integrations.
- Excellent problem-solving, analytical, and communication skills.
Pay: ₹50,000.00 - ₹75,000.00 per month
Work Location: Remote
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.