About this role
Bench profiles only.
ServiceNow Developer
Shift: 1:30 PM to 10:30 PM IST
7+ Years
190K + GST
Remote
Key Responsibilities:
Design, develop, and implement ServiceNow solutions in domain-separated environments, ensuring strict data segregation and compliance with multi-tenant best practices.
Configure and extend ServiceNow platform functionality, including case, change, and catalog development.
Platform upgrades and plugin maintenance.
Develop and maintain integrations between ServiceNow and external systems (REST, SOAP, MID Server, etc.), ensuring robust error handling and security.
Build and automate workflows using Flow Designer, leveraging reusable actions and sub-flows for scalable process automation.
Apply ServiceNow development best practices, including scoped application development, update set management, and code reviews.
Troubleshoot and resolve platform issues, performance bottlenecks, and integration failures.
Collaborate with ServiceNow architects, business analysts, and client stakeholders to gather requirements and translate them into technical solutions.
Document technical designs, configuration changes, and operational procedures for knowledge transfer and ongoing support.
Stay current with ServiceNow releases, features, and industry trends, proactively recommending improvements.
Required Skills & Experience:
Proven hands-on experience as a ServiceNow Developer in managed services or multi-tenant environments.
Deep understanding of ServiceNow Domain Separation, including domain configuration, data policies, and security constraints.
Deep understanding of ITSM and CSM functionality.
Proficient in ServiceNow Flow Designer: building complex flows, custom actions, and process automation.
Integration development experience: REST/SOAP APIs, MID Server, authentication methods, and error handling.
Solid grasp of ServiceNow scripting (JavaScript, Glide API), UI policies, business rules, and client/server-side development.
Familiarity with ServiceNow best practices for performance, security, and maintainability.
Excellent communication, documentation, and stakeholder management skills.
Preferred Qualifications:
ServiceNow Certified Application Developer (CAD) or Implementation Specialist certifications (CSM, TPSM, Integration).
Experience with large-scale ServiceNow implementations in regulated industries (e.g., financial services, healthcare).
Exposure to Agile/Scrum delivery methodologies.
Experience with ServiceNow upgrade planning and impact analysis.