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Service Desk Analyst

VettedBench
Posted yesterday · Apply by 10 Nov 2026
Hyderabad3+ yearsOn-site

About this role

Job Description Position Summary - The Service Desk Analyst provides first-line technical support to end users, ensuring incidents and service requests are logged, categorized, prioritized, resolved, or escalated in accordance with agreed service levels. The role combines strong customer service, technical troubleshooting, accurate documentation, and effective communication to minimize disruption, maintain business continuity, and deliver a consistent end-user experience. Incident and Request M…

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