About this role
Role Purpose:
Provide hands-on ServiceNow architecture expertise by translating organizational
architecture, security, data, integration, and platform requirements into practical
standards, patterns, templates, and governance artefacts, while guiding and assuring
ServiceNow solutions delivered by product teams and vendors.
Key Responsibilities:
- Translate enterprise architecture, security, data, integration, and operational
policies into clear ServiceNow architecture standards and guidelines.
- Develop and maintain ServiceNow reference architectures, approved patterns,
platform guardrails, design templates, review checklists, quality-gate criteria, and
architecture decision records.
- Define standards for ServiceNow modules, workflows, integrations, data models,
CMDB, CSDM, security, access controls, custom applications, portals, automation,
and reporting.
- Provide hands-on ServiceNow architecture guidance during planning, sourcing,
design, implementation, upgrade, and readiness stages.
- Review ServiceNow HLDs, LLDs, integration designs, workflows, data models,
security models, and customisations prepared by product teams and vendors.
- Assess compliance with enterprise standards, ServiceNow leading practices,
security requirements, scalability, maintainability, performance, and upgradeability.
- Identify excessive customisation, duplication, platform risks, technical debt, non
compliance, and required remediation.
- Promote reuse of standard ServiceNow capabilities, shared workflows, integration
components, data models, and platform services.
- Assess new ServiceNow products, releases, and capabilities and provide
architecture-fit and adoption recommendations.
- Support ServiceNow architecture quality gates and provide domain architecture
recommendations and approval inputs.
Minimum Profile:
- 8+ years of technology experience, including significant ServiceNow architecture
responsibilities.
- Strong hands-on experience developing ServiceNow standards, reference
architectures, patterns, templates, and governance artefacts.
- Strong knowledge of ServiceNow platform architecture, integrations, workflows,
security, CMDB, CSDM, automation, and application development.
- Experience reviewing and assuring enterprise-scale ServiceNow implementations.
- ServiceNow Certified Technical Architect is preferred.
- Relevant ServiceNow implementation certifications are an advantage.
- Government, regulated-sector, or large-enterprise experience is preferred.